Shipping and Delivery policy
At Newtrendzs, operated by Securemaster Enterprise Private Limited, we are dedicated to providing a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Securemaster Enterprise Private Limited, while “you,” “your,” and “user” refer to our valued customers.
This Shipping and Delivery Policy outlines the terms and conditions related to the shipment of products purchased through our platform. By placing an order, you agree to the terms set forth in this policy.
Shipping Locations
We currently deliver to all pin codes across India. At this time, we do not offer international shipping.
Order Processing Time
Orders are generally processed within 1–2 business days (excluding weekends and public holidays) from the date of order confirmation.
Once your order is processed, a confirmation email will be sent to you with all relevant details.
Delivery Timeline
Our standard shipping typically takes 3–8 business days, ensuring your latest fashion finds reach you promptly.
Failed Delivery Attempts
If delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. Customers may request a re-delivery.
Damaged or Lost Shipments
- Damaged Orders: If your order arrives damaged, please contact our customer support team within 48 hours of receipt, providing photographic evidence of the damage.
- Lost Shipments: In the event your order is lost during transit, we will arrange a replacement or refund after verification with the courier partner.
Contact Us
For any questions or concerns regarding shipping and delivery, please reach out to us at: securemasterenterprises@gmail.com
We appreciate your trust in Newtrendzs and look forward to delivering your orders seamlessly and efficiently!