Returns and Refund Policy

At Newtrendzs, operated by Securemaster Enterprise Private Limited, we are committed to providing a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Securemaster Enterprise Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase through our site, you agree to the terms outlined below regarding returns and refunds.

Eligibility for Returns

To be eligible for a return, items must:

• Be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Not have been worn, cleaned, or altered in any way. 
• Be returned within 48 hours of delivery.
   
  Important: Items not meeting these requirements will not be accepted for return.

How to Initiate a Return

Step 1: Submit a Request

Email your return request, including your Order ID and reason for return, to securemasterenterprises@gmail.com.

Step 2: Provide Supporting Photos

If the item is damaged, defective, or incorrect, attach clear photos or videos showing the issue to expedite processing.

Step 3: Follow Return Instructions

Once your return request is approved, we will provide detailed instructions on how to return the item.

Note: We reserve the right to refuse returns that do not comply with our guidelines.

Refund Process & Timeline

• Upon receiving your returned item, our team will inspect it to ensure it meets the return criteria.
• You will be notified of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• A confirmation email will be sent once the refund is completed.

Partial Refunds

If an item only partially meets return criteria (e.g., minor damage or missing packaging), we may offer a partial refund at our discretion.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please submit a return request within 48 hours of delivery, along with clear photos or videos of the issue. This will help us resolve the matter promptly.

Need Assistance?

For any questions or assistance regarding returns or refunds, please contact our customer support team at: securemasterenterprises@gmail.com

Thank you for choosing Newtrendzs. Your trust is invaluable, and we are committed to ensuring your shopping experience is exceptional.